This page is a guide to support and policy information. The terms applicable to your order and mandatory consumer rights continue to apply.
These are digital products
Herdigitalart sells editable template collections. No physical labels, products or packaging are shipped, so there is no parcel to return.
Before buying, review the gallery, product description, layout dimensions and account requirements. Ask the studio if you need to confirm a detail.
Cancellation and refund requests
Orders are processed by Fourthwall. Digital-product cancellation and refund eligibility can depend on whether the files have been downloaded and the terms that apply to your order.
Check Fourthwall’s current cancellation guidance and the checkout store terms. Any mandatory rights available to you continue to apply.
Fourthwall cancellation guidance Checkout store termsA file or access problem?
If a download is missing, a link fails or a file does not open, contact support with your order number, checkout email, collection name and a description of the issue. Keep the original order email.
Get help with your purchaseHow to ask about your order
Reply to your order confirmation, use the Fourthwall store contact page, or prepare an email through our Contact page. Support can review the specific purchase and explain the available next steps.
Contact the studio